物流政策

1. ORDER FULFILLMENT

We aim to fulfill (pick, pack, and hand off to our shipping carrier) all in-stock orders within 2 business days of order confirmation and successful payment.

  • "Business days" means Monday–Friday, excluding statutory holidays observed in Ontario.
  • Orders placed after our daily order cutoff, or placed on a weekend or holiday, begin processing the next business day.
  • Fulfillment time is separate from transit time — the 2-business-day window covers how long it takes us to get your order to the carrier, not how long the carrier takes to deliver it.
  • Custom, personalized, made-to-order, or pre-order items are excluded from the 2-day fulfillment window; the estimated fulfillment time for those items will be shown on the product page at checkout.
  • If an item you ordered is unexpectedly out of stock, we will notify you as soon as possible and offer a substitution, backorder, or full refund of that item.

2. SHIPPING RATES AND METHODS

Available shipping methods, carriers, and rates are shown at checkout and vary based on your delivery address, order weight/size, and method selected. Estimated transit times shown at checkout begin after the 2-business-day fulfillment window, not from the moment you place your order.

We currently ship within Canada and to select international destinations. Not all products or shipping methods are available to all destinations.

3. ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking information to update after you receive this email.

4. INTERNATIONAL SHIPPING

If you are ordering for delivery outside Canada:

  • Customs, duties, and import taxes (including VAT, GST, or similar) may be charged by your country's customs authority on arrival and are your responsibility unless we state otherwise at checkout. We do not control these charges and cannot predict their amount.
  • Delivery estimates do not include customs processing time. International orders may take longer to arrive than the transit estimate shown at checkout, and we are not responsible for customs-related delays.
  • Accurate address and customs information (including any ID number required by your country) is your responsibility. We are not responsible for non-delivery, return-to-sender fees, or destroyed shipments resulting from inaccurate or incomplete information.
  • We reserve the right to decline shipping certain products to certain destinations where local law restricts import of that product, or where we are otherwise unable to ship safely or lawfully. See our Terms of Service, Section 3A, for full international order terms.

5. LOST, DAMAGED, OR MISDELIVERED PACKAGES

If your order arrives damaged, or tracking shows it as delivered but you have not received it, contact us at marmaladeskiescc@gmail.com within 7 days of the delivery date (or expected delivery date) so we can investigate with the carrier and arrange a replacement, refund, or reshipment as appropriate. Please retain the original packaging and product for damaged-item claims, as the carrier may require inspection.

6. RETURNS

You may return an eligible item within 7 days of the date your order is marked delivered (or the date you actually receive it, if different), for a refund or exchange.

Eligibility

To be eligible for a return, an item must be:

  • Unused, unworn, and in the same condition you received it, with all original tags and packaging intact;
  • Accompanied by proof of purchase (order number or confirmation email); and
  • Initiated within the 7-day return window described above.

The following items are not eligible for return unless defective or not as described: personalized or custom-fit clubs, opened golf balls, worn apparel, and any item marked "final sale" on the product page.

How to start a return

Email us at marmaladeskiescc@gmail.com with your order number and the item(s) you'd like to return. We will confirm eligibility and send you return instructions, including the return address and, where applicable, a prepaid return label.

Return shipping costs

  • If the return is due to our error (wrong item shipped, defective product, damaged on arrival), we will cover return shipping costs.
  • If the return is for any other reason (change of mind, incorrect size ordered, etc.), return shipping costs are the customer's responsibility unless we state otherwise, and are deducted from the refund unless a prepaid label was already provided free of charge.
  • For international returns, the customer is responsible for any customs fees, duties, or charges incurred in returning the item, except where the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days of approval. Original shipping charges are non-refundable, except where the return is due to our error or where required by applicable law.

Exchanges

If you'd prefer an exchange (e.g., a different size) rather than a refund, let us know when you start your return — we will process the exchange once the original item is received and inspected, subject to availability.

7. CANCELLATIONS

If you need to cancel or change an order, contact us immediately at marmaladeskiescc@gmail.com. We can only cancel or amend orders that have not yet entered fulfillment; once an order has shipped, it is subject to the return process above instead.

8. YOUR STATUTORY RIGHTS

This Policy is in addition to, and does not replace or limit, any statutory right of return, refund, or warranty you are entitled to under the Consumer Protection Act, 2002 (Ontario), the Sale of Goods Act (Ontario), or other applicable law in your province, territory, or country of residence.

9. CONTACT US

Questions about shipping or returns can be sent to marmaladeskiescc@gmail.com.